REFUND & CANCELLATION POLICY
Mandurah Caravan & Tourist Park provides access to Cancellation Insurance at the time of booking to assist with a refund of the deposit paid in the advent of an unforeseen circumstance.
All Bookings - Excluding Peak Seasons
A refund, minus a 15% booking fee of the total cost of the booking, will apply if a cancellation is made 48 hours prior to stay. Alternatively, a credit can be held for use 12 months after the original date of the booking. A credit is transferable to a third party if a request is made in writing to Mandurah Caravan & Tourist Park.
No refund or credit will apply for cancellations or amendments made at the commencement of or during the stay.
Peak Season Bookings - Long Weekends, Public Holidays, School Holidays, Easter and Christmas
Applies to all Weekends, (Friday and Saturday nights) and Long Weekends, (Friday Saturday and Sunday nights), Special Dates, Public Holidays, School Holidays, Easter and Christmas
Peak Season bookings may be able to receive a refund or credit, minus a 15% booking fee of the total cost, a minimum of 21 days prior notice to the arrival date must be given, otherwise, there is no refund. In the advent of a weekend, 48 hours’ notice is required, however only a credit will be offered, valid for 12 months.
We highly recommend taking out Cancellation Insurance to avoid disappointment when this offer is provided at the time of booking confirmation.
A Credit Card imprint will be taken at check-in to cover any additional expenses incurred. The credit card used must be in the name of the person who signs the Guest Registration Card. A copy of the guests' photo ID will also be taken, the name on the ID must match the name on the Credit Card used. If a third party Credit Card is used, the Guest staying must have permission to use the Credit Card. The Guest understands that they are totally responsible for any additional charges, including damages, will be deducted from the Credit Card presented to staff.
A bond of $100 will be taken as security for the use of the accommodation. This can be paid via cash or card.
Pricing is dependent on a total number of guests per site/accommodation and which season the booking falls under. Our friendly reception team will be more than happy to assist in providing a quote via phone on
(08) 9535 1171 or email email@example.com. Please provide reception with the total number of guests, including the ages of children along with dates you wish to book.
The signatory must be the registered guest, staying the duration of the booking, who has provided Credit Card details. The signatory agrees to all Terms and Conditions and takes full responsibility for registered guests staying in Accommodation, Ensuited Sites and/or Powered Sites, and any visitors for the duration of the stay.
The signatory is personally responsible for all charges/damages and responsible for all occupants that stay including any visitor. Mandurah Caravan & Tourist Park is not liable for any personal belongings damaged, lost, stolen, or items brought in either by registered guests or visitors.
Should for any reason additional cleaning be required or damages be incurred as a result of your stay, the Credit Card provided will be deducted according to the allocated amount. Additional charges may occur if Accommodation or Ensuites are not left in the clean and tidy manner in which they were supplied. Minimum of a $100 charge applies for dirty dishes, stained linen and/or damaged park property. Strictly no smoking in all Accommodation, charges will apply.
Management reserves the right to refuse a booking or terminate a stay of the guest/s, at any point.
Children are our special guests. Their safety is our business.
However, Mandurah Caravan & Tourist Park has no responsibility for the behaviour of children whilst they are on site. Parents are to be responsible for children at all times.
Should children wish to bring bikes, scooters, skateboards and any other equipment to the park, parents are totally responsible for any damage children may cause to any party. Equipment use after dark is prohibited, especially bikes and scooters. Children seen using equipment in an unsafe manner may be instructed to stop use by a member of our staff.
Parents must supervise all children to ensure children are aware of the rules associated with a public roadway, including speed limit, stopping, give way. Children must not ride through or around sites. Children must wear a protective helmet, and footwear to stay safe. Any low to the ground equipment requires a safety flag to warn traffic of child's whereabouts.
Pets are most welcome at Mandurah Caravan & Tourist Park on Caravan and Camping Sites, at the discretion of Management.
Pets are not permitted in any of our accommodation (an automatic deduction of $200 from Credit Card will occur if pets are noted to be present in accommodation). We have a limited number of space available for pets thus we recommend booking in early to avoid disappointment.
Terms and Conditions
Pets are not permitted in any of the Pet Free Zones.
Pets are to be kept on leads and are to be supervised at all times.
Bagging and binning of excrement left by the pet is the responsibility of the guest, immediately.
Guest is to pay for any claim of compensation in relation to their pet's activities.
Guest is responsible for any personal injury or damage/s caused by their pet.
Payment of $50 bond may be required to be paid at the time of check-in.
FIRE PIT POLICY
FIRE PITS are permitted at Mandurah Caravan & Tourist Park, during the open fire season at the discretion of Management.
Un-seasonal weather conditions may necessitate a variation but generally restricted dates are October 1 to May 1 each year
PITS must not be placed directly on grass, shade cloth, or operate close to cabins.
GUESTS must supervise the pit at all times.
FIRES must be extinguished by 10 pm - not left to burn out
FIRES must not cause excessive smoke or discomfort to other patrons.
GUESTS must notify RECEPTION of the intention to use a fire pit whilst staying at the park.
GUESTS will bare all responsibility and pay for for any damage caused by a fire pit or fire.