Terms and Conditions

Refund & Cancellation Policy

All Bookings – excluding Peak Seasons

A refund or credit, minus a 15% booking fee of total cost, will apply if a cancellation is made 48 hours prior to stay.

No refund or credit will apply for cancellations or amendments made at the commencement of or during the stay.

 

Peak Season Bookings – Long Weekends, Public Holidays, School Holidays, Easter & Christmas

To receive a refund or credit, minus a 15% booking fee of total cost, a minimum of 21 days prior notice to the arrival date must be given, otherwise there is no refund.

Terms & Conditions

CREDIT CARD

A Credit Card imprint will be taken at check-in to cover an additional expenses incurred. The credit card used must be in the name of the person who signs the Guest Registration Card. If a third party Credit Card is used, the Guest staying must have permission to use the Credit Card. The Guest understands that they are totally responsible for any additional charges; including damages, will be deducted from the Credit Card presented to staff.

For all Accommodation Bookings, a pre-authorisation will be held over the credit card of $100.00 on arrival. 

RESPONSIBILITY

The signatory is personally responsible for all charges/damages and responsible for all occupants that stay, including any visitors. Mandurah Caravan & Tourist Park is not liable for any personal belongings damaged, lost, stolen, or items brought in either by registered guests or visitors.

The signatory, must be the registered guest, staying the duration of the booking, who has provided Credit Card details. The signatory agrees to all Terms & Conditions and takes full responsibility for registered guests staying in Accommodation, Ensuited Sites and/or Powered Sites, and any visitors for the duration of the stay.

 

ADDITIONAL CLEANING/MAINTENANCE

Should for any reason additional cleaning be required or damages be incurred as a result of your stay, the Credit Card provided will be deducted according to the allocated amount. Additional charges may occur if Accommodation or Ensuites are not left in the clean and tidy manner in which they were supplied. Minimum $100 charge applies for dirty dishes, stained linen and/or damaged park property. Strictly no smoking in all Accommodation, charges will apply. 

Management reserves the right to refuse a booking, or terminate a stay, at any point.